Skip to content
Products
TracePro®
Compare Editions
RayViz™
OSLO®
OSLO EDU
News
Training
TracePro International Training
TracePro Online Training
OSLO Online Training
Events
Support
TracePro®
OSLO®
RayViz®
Support Policy
Support Inquiry
License Options
Products
TracePro®
Compare Editions
RayViz™
OSLO®
OSLO EDU
News
Training
TracePro International Training
TracePro Online Training
OSLO Online Training
Events
Support
TracePro®
OSLO®
RayViz®
Support Policy
Support Inquiry
License Options
Request a Quote
Request a Trial
Request a Quote
Request a Trial
Search
TracePro Knowledge Base
Analysis results after cancelling raytrace
Question Would you please explain the coherence between the saved total lumens and the number of...
Aspheric Terms - Insert Lens dialog
Question 2 I am entering aspheric terms in the Insert Lens Element dialog, how are the parameters...
Auto Importance Sampling - Prescription is set to -1
Question I am using automatic importance sampling and for some surfaces, the Prescription is being...
CAD options for import into TracePro
Question I have a question on the import of 3D models from Pro-E and I-deas into TracePro. The...
CAD Translation
Question When I want to save the work of TracePro into the IGES/STEP format, a message appears that...
Candela Plots - changes to reported values
Question Candela Plots - changes to reported values - Min, Max, Collected Flux, Total Flux, Total...
Changing File Source units between Radiometric and Photometric
Question "I generated a ray file using ProSource 5.2 and inserted a source into TracePro....
Changing user defined surface properties
Question Suppose I have assigned a user-defined surface property to some of my surfaces. Then at a...
CIE Plots
Question In Analysis/Irradiance Options/Map Data/Quantities to plot, there are a lot of map types...
Cleanliness standards
Question When I attended the recent TracePro training course, there was mention of references that...
CodeMeter Control Center: License Failure in TracePro, OSLO, and RayViz Due to Service Shutdown
Question How can I resolve the License Failure resulting from the Codemeter service shutting down?
Comparing Tilt values in OSLO vs TracePro after importing OSLO lens file
Purpose This article describes the method to verify/compare the tilt angles after importing an OSLO...
Comparison of CAD Import options for TracePro
Question What options are available in TracePro for importing CAD files, and which option is best? ...
Connecting two models using File Sources
Question After running the raytrace for one model having one exit surface, I want to run a raytrace...
Converting measured scatter data into a TracePro Surface Property
Question I have measured scatter data, and I want to use this data to create a Surface Property in...
Data Format for Text File saved from a Rectangular Iso Candela Plot
Question Can you supply an explanation of the format the data from a rectangular iso-candela plot...
Defective Object Warning Message
Question I have created a large elliptical reflector with focal length 1 = 100,000 mm, focal length...
Define Diffuses: Creating Properties for Rough Finish That Diffuses Light
Question I would like to model a plastic object with a rough finish that diffuses light. How can I...
Determining Angle of Incidence from an Incident Ray Table
Question How can I determine the angle of an incidence for a ray relative to the surface that it...
Error message: Material property cannot be applied to thin sheet body
Question I imported a CAD file. Now I am trying to apply a Material Property to one of the objects,...
Error Message: Version incompatibility between SolidWorks and TracePro
Question What version of SolidWorks is compatible with TracePro and TracePro Bridge? When I save a...
Error: Could not load SiAppDll dll files
Question Error: Could not load SiAppDll dll files Synopsis Error: Could not load SiAppDll dll files
Exporting Irradiance Data to CAD programs.
Question How can I export Irradiance Data to CAD programs? Synopsis Exporting Irradiance Data to...
Extinction Coefficient Fluorescence: Applying Properties of Quantum Efficiency, Peak Molar Extinction, and Molar Concentration
Question When applying a Fluorescence Property in TracePro, the Apply Properties dialog requires...
File Not Found error message when opening STEP or IGES file with Chinese or Japanese Windows
Question We have become aware of an Error Message that occurs when trying to open a STEP (.stp) or...
Flux of Surface Source is controlled by 3 variables.
Question If a source which has a specific spectral profile is used for raytracing, how is the...
Graphics problems when trying to view TracePro with NetMeeting
Question I understand that you have attempted to use NetMeeting with TracePro, but only the frame...
Grid Raytrace - calculation of actual Beam Width
Question I have set up a Grid Raytrace with a rectangular grid boundary, with half-height x and y...
How many rays should I trace?
Question How many rays should I trace?
IES File format
Question IES File format Synopsis IES File format Solution "I have attached an example IES file to...
Importing Bitmap (bmp) files as a source
Question Is it possible that TracePro can import a BMP file (i.e. a color picture ) as a light...
LabVIEW Trial: Incompatibility Issues with National Instruments LabVIEW Software and Sentinel Keytag Driver for OSLO and TracePro
Question When installing TracePro or OSLO, I get an error message that the Sentinel Drivers failed...
License failure - System Time between Computer and CmContainer differs by too much
Question How can I resolve the License Failure resulting from the System Time message?
Managing TracePro memory consumption
Question I am new to TracePro, and I like the program, but occasionally during a long raytrace, the...
Material not found in Material Properties Database
Question We need to simulate a plastic material (PMMA, PC). What materials in the TracePro...
Modeling sources in TracePro to obtain valid near-field analysis results
Question Modeling sources in TracePro to obtain valid near-field analysis results
MSI Log File: How to Enable Windows Installer Logging
Question How do I enable Windows Installer Logging? Synopsis Instructions to enable Windows...
New objects are at incorrect locations after File/Merge or Insert/Part
Question I have tried to combine two files using either File/Merge or Insert/Part, but the new...
Number of pixels in Irradiance Maps, Plot Points in Candela Distribution Plots, and Smoothing
Question When viewing an Irradiance Map or a Candela Plot, I find that changing the settings for...
Object from imported CAD file not visible unless it is selected (Color Property issue)
Question Opening a STEP file, the object is not visible unless it is selected, and after a while, I...
Obtaining a Sag Table from a Reflector
Question I have created an Elliptical Reflector in TracePro, and the ray trace results look good....
Optical Black - some property data references for black anodized and black painted surfaces
Question I would like some data for Optical Black surfaces. Can you point me to any references? ...
Optimum PC configuration for running TracePro
Question I'm looking for any information regarding the best PC configuration for running TracePro....
Orientation is lost for objects imported from CAD file
Question I imported a CAD file into TracePro, but the local origin defined in the CAD Program is...
Overlapping Object Errors with Grid Raytrace
Question "I have performed a Grid Raytrace in my model, and TracePro is reporting multiple...
Rays Import: How to Import Ray Data from Another File
Question "It is possible to save the ray data of a ray trace as a text-file. I wonder, is it...
Raytrace Report - Virtual Memory values do not agree with Windows Task Manager
Question Raytrace Report - Virtual Memory values do not agree with Windows Task Manager Synopsis ...
Raytrace: Understanding Why Time for Each Ray is Not the Same
Question Why does the raytrace progress dialog show that some rays trace faster than others?
Relationship between Stokes Vector and Global Coordinates
Question I am debugging my model and ran into some questions about the orientation of polarization....
RepTile "bump-type" Property- bumps are not above the surface
Question I have applied a RepTile "bump-type" Property to a surface in my TracePro model. Why are...
Resolving Floating Point round-off errors in a scheme macro
Question I have a problem running a loop in the macro below:
Reverse Raytracing - what is it about?
Question I'm not sure what the reverse ray trace is about. Would that benefit us at all in the way...
Rotating objects with TracePro macros.
Question How do I rotate a block in Scheme? Synopsis Rotating objects with TracePro macros. Solution
Saving Irradiance Maps as Text Files, and saving Ray Data
Question (1) How do I save the illuminance map as a text file? I have been looking at the menu and...
Scaling geometry imported from STEP or IGES
Question "I imported a single object into TracePro from a STEP file. Next, I tried to scale it...
Scattered plus specular transmittance equals Fresnel transmission
Question I want to make a surface which has some scattered transmittance. So I made a Fresnel type...
Scheme Memory management - resolution of "out of heap space" and "free store overflow" errors
Question When running long scheme macros, I get the error message "out of heap space" or "free...
Separating surfaces from objects that have been combined during translation from a CAD Program
Question I have an optical system for which the file is generated in a mechanical CAD program. I...
Setting the Flux Threshold
Question What is the best approach for setting the Flux Threshold?
Sharing (Exporting/Importing) TracePro Properties
Question How can I share properties that I have created in TracePro with other TracePro Users in my...
Smoothing - what degree of smoothing is appropriate?
Question As an inexperienced optical designer, I have little idea what degree of smoothing (i.e....
Surface and Material Properties - guidelines for when to use one or both
Synopsis Surface and Material Properties - guidelines for when to use one or both Solution "The...
Surface Property - properties not available in TracePro database
Question I am looking to apply a Surface Property in my model, but none of the properties that are...
Texture file fails to read
Question I edited a Texture file in Excel, saved it as a text file, then tried to use it in...
TracePro 7.0.5 and OSLO 6.5.4 Installation of Sentinel Drivers to minimize impact of conflict with LabView software from National Instruments
Question TracePro 7.0.5 and OSLO 6.5.4 Installation of Sentinel Drivers to minimize the impact of...
TracePro crash at startup
Question When I launch TracePro, the program crashes (I observe a Runtime Error message). How do I...
TracePro crashes when viewing a Volume Flux file - incompatibility with MacroMagic
Question The instant I open a volume flux file TracePro crashes. The identical file and procedure...
TracePro display issues on laptops with Switchable Graphics
Question I am observing display issues in TracePro on my laptop. How can I fix this?
TracePro is not responding
EXPLANATION/CLARIFICATION The message "TracePro is not responding" may appear in the Title Bar of...
TracePro license error - Key Serial No. XXX does not support Release 7.5.0/7.5.1
Question When I launch TracePro, I see a license error - Key Serial No. XXX does not support...
TracePro Macros - Getting Started
Question I would like to make use of the macro language in TracePro, how do I get started?
TracePro Network License on a virtual Windows system - unable to connect USB key
Question Are you moving away from FLEXlm licensing? Why? Who's licensing technology is associated...
TracePro...Installer.exe is not commonly downloaded and could harm your computer
Question When I attempt to download the TracePro Installer, I see the message...
Transform translation is too large: ACIS Error
Question When I perform a ray trace, the message/macro window displays the following message:...
Unable to change the color of an object imported from a CAD file
Question I am unable to change the color of an object I imported into TracePro from a CAD file. How...
Understanding Candela Plot Orientation (this KB article contributed by a TracePro customer)
Synopsis Understanding Candela Plot Orientation (this KB article contributed by a TracePro customer)
Using TracePro Volume Flux data in LASCAD
Question I am running LASCAD, and would like to import TracePro Volume Flux data. Will it work? ...
Variation in Max Candela value (Bin Size)
Question I have found that the value of Max Candelas reported at the bottom of the Polar...
Vignetting
Question "Which tools within TracePro are you aware of for the detection of vignetting? What is...
Warning Message - out of valid wavelength range (400 to 700)
Question Why do I see "Warning Message - out of valid wavelength range (400 to 700)", and how can I...
Wavelength error in ProSource generated Ray Files
Question I recently downloaded a TracePro Ray File from an LED manufacturer, and when I insert the...
What is Overwritten Meaning? Does TracePro Properties Database Get Overwritten When Installing a Software Update?
Question I'm not 100% sure, but I think that each time I apply an update for TracePro, the...
Support Categories
TracePro
OSLO
RayViz
User Feedback
Support Policy
License Options