Error Message - License Serial number xxx does not support release yyy
Synopsis
Error Message - License Serial number xxx does not support release yyy
Solution
There are several possible causes for this error, and the causes have different solutions.
1. The License details should display the entitled version.- If the entitled version is correct, go to Line 2
- If the entitled version is not correct, go to Line 3
- Renew Maintenance and Support for the license
- Uninstall TracePro, install a release that the license supports
- If the computer has an internet connection, go to Line 4
- If the computer does not have an internet connection, go to Line 5
4. The computer has an internet connection and the entitled version is not correct
- An immediate solution is to Acquire the license file from the website, see Line 99
The root cause is that something is blocking the download of a file that has the latest entitled version information for this license, suggest troubleshooting firewall and Windows permissions, or this issue will recur
5. The computer does not have an internet connection and the entitled version is not correct- Acquire the license file from the website, see Line 99
- https://lambdares.com/support-posts/tracepro-current-release
- https://lambdares.com/support-posts/oslo-current-release
- https://lambdares.com/support-posts/rayviz-current-release