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Error Message - License Serial number xxx does not support release yyy

 

 

Synopsis

Error Message - License Serial number xxx does not support release yyy

Solution

Allow the license file to download

  • Connect to the internet
  • Verify firewall is not blocking the download
  • Verify that Window Permissions are not blocking the saving of the license file

 

Acquire the license file from the website – follow the steps for “License File for PC’s without internet access

 

Renew Maintenance and Support for the license

 

Uninstall TracePro, install a release that the license supports