Error Message - License Serial number xxx does not support release yyy

Synopsis

Error Message - License Serial number xxx does not support release yyy

Solution

Allow the license file to download

• Connect to the internet
• Verify firewall is not blocking the download
• Verify that Window Permissions are not blocking the saving of the license file

Acquire the license file from the website – follow the steps for “License File for PC’s without internet access

• https://lambdares.com/support-posts/tracepro-current-release
• https://lambdares.com/support-posts/oslo-current-release
• https://lambdares.com/support-posts/rayviz-current-release

Renew Maintenance and Support for the license

Uninstall TracePro, install a release that the license supports