Synopsis
Error Message - License Serial number xxx does not support release yyy
Solution
Allow the license file to download
- Connect to the internet
- Verify firewall is not blocking the download
- Verify that Window Permissions are not blocking the saving of the license file
Acquire the license file from the website – follow the steps for “License File for PC’s without internet access
Renew Maintenance and Support for the license
Uninstall TracePro, install a release that the license supports