Support Policy - TracePro, OSLO, RayViz | Lambda

Every TracePro®, OSLO®, and RayViz™ license includes a maintenance and support subscription period. This page defines what support you can expect, based on the two factors that determine it: which software release you run, and whether your subscription is current.

There are two elements to the Lambda Research Support Policy:

• Supported software releases
• Maintenance and support subscription status

The following software releases are supported:

• TracePro® 18.1 and later
• OSLO® 19.1 and later
• RayViz™ for SolidWorks 18.1 and later

Services for supported software releases are dependent on the status of the maintenance and support subscription.  

• Note 1 - Services are available for any supported release from the date of purchase to the date of maintenance and support expiration.
• Note 2 - Lambda Research shall replace defective or obsolete USB Licenses upon receipt. If the USB device has been tampered with in an attempt to alter or duplicate the license, it will not be replaced.

Keeping your subscription current

An active maintenance and support subscription includes every software update, including major annual releases, plus license replacement, installation help, and engineering support for how-to questions about the software.

To check your subscription status or renew, contact us or request a quote for renewal pricing.

Getting support

Current subscribers can submit questions through the Support Inquiry form. Self-serve resources are available to everyone: TracePro support, OSLO support, and RayViz support, covering tutorials, examples, release archives, and troubleshooting articles.