Support

Support Policy

Written by Admin | Aug 30, 2021 4:00:00 AM

There are two elements to the Lambda Research Support Policy:

  • Supported software releases
  • Maintenance and support subscription status

The following software releases are supported:

  • TracePro® 7.8 and later
  • OSLO® 7.0 and later
  • RayViz™ for SolidWorks 7.8 and later

Services for supported software releases are dependent on the status of the maintenance and support subscription.  

Maintenance and Support Subscription Current Expired (Note 1) 
Software
    
Updates / Latest Release
X
  
Download of Installer
X
X
Installer on USB Flash Drive
X
Fee required, $50 USD plus shipping
credit card only
License
    
Resend Current License
X
X
USB License Replacement (Note 2)
X
Fee Required, $700 USD plus shipping
credit card only
Soft License Replacement
 X
Fee Required, $700 USD
credit card only
Technical Support
    
Installation and Licensing Support
X
Installation Guide
Request features
X
  
Report bugs
X
  
Submit questions - use of the software
X
User's Manual
     
  • Note 1 - Services are available for any supported release from the date of purchase to the date of maintenance and support expiration.
  • Note 2 - Lambda Research shall replace defective or obsolete USB Licenses upon receipt. If the USB device has been tampered in an attempt to alter or duplicate the license, it will not be replaced.
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