Troubleshooting the hardware key

Question

Synopsis

Symptoms

• OSLO displays a 7 digit ID number that begins with a "2"(it should begin with a '1"). If you are on a non-Windows platform:
• OSLO displays a 7 digit ID number that begins with a "2" (it should begin with a '1").
• OSLO displays a 6 digit ID number and this number does not match the last 6 digits of the 7 digit ID number supplied by Lambda Research.

Solution

1. Your hardware key is not properly attached to the printer port (i.e. it is loose and doesn't make proper contact), or
2. You have a parallel port OSLO key and you are using a port replicator to replicate a Parallel port from a USB port. Please see the Knowledge Base item on using an OSLO hardware key with a port replicator/ converter, or
3. The software driver which controls access to your key has not been installed properly. This might be due to a number of factors including
   1. Not responding "Yes" when asked to install the "Sentinel" drivers at the end of the OSLO installation, or
   2. Installing on Windows NT or 2000 and not being logged in with "administrator" privileges during the installation (ask your MIS or IT department if this isn't you).
   3. Operating under Windows XP and installing OSLO from an older installation CD-ROM

1. Please go to the following web page: http://www.safenet-inc.com/support-downloads/sentinel-drivers/
2. Now choose the appropriate hotlink depending on your platform. You will be prompted to save the file to your hard disk: click on "Save" and make a note of where the downloaded *.zip file is being stored on your computer.

• Although hotlinks are scattered throughout the page, they are summarized in the tables in the middle of the page.
• The download may be as large as 16MB depending on what file(s) you need.

1. Disconnect any USB keys you have attached to your computer
2. Run the executable file you just downloaded (this will install the key driver software)
3. Reboot your computer if a message says to do so.
4. Attach your OSLO hardware key
5. Start OSLO.

1. Close OSLO and any OSLO key dialog windows.
2. Click on the "Start" tab on your left bottom corner of the screen, and click on "settings", then "control panel".
3. Click on the "Add or Remove Programs" icon. Scroll down and look for the program "Sentinel System Driver...".
4. Click on it and click on the "Remove" button on the right. This will un-install the SuperPro key driver for you.
5. Go to the SafeNet website (formerly Rainbow Technologies): http://www.safenet-inc.com/support/tech/sentinel.asp
6. Click on the orange "Sentinel SuperPro" hotlink (it is the leftmost link in the middle of the page). The page will expand vertically to show many more options at the bottom of the page.
7. Scroll down the page and click on the "SSD cleanup" hotlink. You will be prompted to save the file to your hard disk: click on "Save" and make a note of where the downloaded *.zip file is being stored on your computer.
8. Open the saved file using WinZip and run the included *.exe file. Answer "yes" to the questions to completely clean up your driver entries in the registries. You will have to reboot after the cleanup.
9. After reboot, install your downloaded Sentinel System Driver that you downloaded in PART I of these instructions.
10. Start OSLO.